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Revised and effective April 19, 2023
Download | Regional Supplements
Xanterra Leisure Holding, LLC
6312 S. Fiddlers Green Cir. Ste. 600N
Greenwood Village, CO 80111
Xanterra Leisure Holding, LLC
6312 S. Fiddlers Green Cir., Ste. 600 North
Greenwood Village, CO 80111
General Inquiries and Data Updates: [email protected]
Marketing Choices: If you would like to make changes to your communications preferences with regard to any Xanterra entity, click the link in any email from the applicable Xanterra entity to change your preferences with regard to that entity, or send us an email at [email protected] and let us know to which Xanterra entity your request is related.
Direct Marketing Disclosure Requests: please email [email protected].
The following describes how we process data relating to identified or identifiable individuals and households (“Personal Data”).
The categories of Personal Data we collect and use include (these are examples may be subject to change):
The categories of Personal Data we process may include:
Audio/Visual Data– Recordings and images collected from our surveillance cameras when you visit our properties and locations and areas adjacent to them, as well as audio files and records, such as voice mails, call recordings, and the like.
Biographical Data-Data relating to professional and employment history, qualifications, and similar biographic information.
Transaction Data-Information about the Services we provide to you and about reservations and transactions you make with Xanterra or other companies operating through us or on our behalf (including travel agents), information relating to operations or services at our properties and locations you visit, information about purchases (including gift card purchase and use), what has been provided to you, when and where and, if applicable, how much you paid, and similar information.
Contact Data-Identity Data that relates to information about how we can communicate with you, such as email, phone numbers, physical addresses, social media handles, and information you provide to us when you contact us by email or when you communicate with us via social media.
Device / Network Data– Browsing history, search history, and information regarding your interaction with a web site, mobile application, or advertisement (e.g., IP Address, MAC Address, SSIDs or other device identifiers or persistent identifiers), online user ID, device characteristics (such as browser/OS version), web server logs, application logs, browsing data, first party cookies, third party cookies, web beacons, clear gifs and pixel tags, as well as similar information collected when you use Wi-Fi at our properties or on our ships.
Identity Data-Information such as your name; address; email address; telephone number; date of birth, account login details, including your user name and password, license plate number, or other account-related information; your identity, public profile, and similar information from social networks; and information such as unique IDs and similar data collected or derived from the use of RFID enabled products such as keycards.
Inference Data-Personal Data used to create a profile about you reflecting your preferences, characteristics, behavior, and market segments, likes, favorites and other data or analytics provided about you or your account by social media companies or data aggregators, including household data such as income, number of children, occupation, home ownership status, the products and services you use or intend to use or purchase, and your interests.
General Location Data– Non-precise location data, such as dates and times of your visit, which properties or locations you visited, and location specified by social media tags/posts.
Sensitive Personal Data-Personal Data deemed “sensitive” under various privacy laws, such as social security, driver’s license, state identification card, or passport number; account log-in and password, financial account, debit card, or credit card number; precise location data; racial or ethnic origin, religious or philosophical beliefs, etc. We may collect (either directly or through third parties who may provide the data to us) the following categories of Sensitive Personal Data:
User Content-Unstructured/free-form data that may include any category of Personal Data, e.g., data that you give us in free text fields such as comment boxes, answers you provide when you participate in sweepstakes, contests, votes and surveys, including any other Personal Data which you may provide through or in connection with our Services.
We collect Personal Data from various sources, which include:
Data you provide us-We receive your Personal Data when you provide them to us, when you purchase our products or services, or complete a transaction via our Services, when you purchase or use one of our gift cards, or when you otherwise use our Services.
Data we collect automatically-We collect Personal Data about or generated by any device you have used to access our Services, the websites of any service provider used to purchase accommodations at properties or travel with companies operated by Xanterra, or when you use Wi-Fi at any of our properties or while traveling with companies operated by us.
Service Providers & Agents-We receive Personal Data from on-line travel agents such as Expedia or booking.com or brick and mortar travel agents who transfer Personal Data to us when you purchase accommodations or services from them in connection with Services that we provide, and other service providers performing services on our behalf.
Aggregators and advertisers-We receive Personal Data from ad networks, behavioral advertising vendors, market research companies, data brokers, and social media companies or similar companies that provide us with additional Personal Data such as Inference Data.
Social media companies-We receive Personal Data from Meta (e.g. Facebook and Instagram) and other social media companies who may transfer Personal Data to us when you register for one of our Services or interact with that social media company on or in connection with our services, properties or locations.
Data we create or infer-We, certain partners, social media companies, and third parties operating on our behalf create and infer Personal Data such as Inference Data or Aggregate Data based on our observations or analysis of other Personal Data processed under this Policy, and we may correlate this data with other data we process about you. We may combine any Personal Data about you that we receive from you, from other companies within our family of companies, and from third parties.
Note: please click the following links to view information on Data Retention or Regional Data Rights for any of the processing contexts listed below.
We process Identity Data, Transaction Data, Payment Data, Inference Data, Device/Network Data, and Contact Data when you engage in a purchase and sale transaction, whether through our Digital Services or in person, and whether for our products, our services, our gift cards, or otherwise. If provided, we process Health Data (see more below) and Government ID Data.
We process this Personal Data as necessary to perform or initiate a contract with you, process your order and payment, carry out fulfillment and delivery, track the use and balance of gift cards, and for our Business Purposes. We may process Identity Data, Transaction Data, Preference Data, Contact Data, and Device/Network Data for Commercial Purposes (which may include data sales/sharing). We do not sell or “share” Payment Data, Government ID Data, or Health Data or use it for Business Purposes not permitted under applicable law.
Third party businesses/controllers may receive your information. Third Party data controllers/businesses (such as service providers) provide many products and services you purchase through our Services. We may disclose Identity Data, Transaction Data, Contact Data, and Device/Network Data to those third parties. You may also direct us to disclose this data to or interact with these third parties as part of visiting our properties or making a purchase (which does not involve a data sale by us).
We process Device/Network Data, Contact Data, Identity Data, and Inference Data in connection with marketing communications, push notifications, telemarketing, or similar communications, and when you open or interact with those communications. You may receive marketing communications if you consent and, in some jurisdictions, as a result of account registration or a purchase.
We process this Personal Data to contact you about relevant products or services and for our Purposes. We may use this data for our Commercial Purposes (which may include data sales/sharing). Marketing communications may also be personalized as permitted by applicable law, but will not involve Targeted Advertising where users have opted out or not provided necessary consents. See your Rights & Choices to limit or opt out of this processing.
We process Identity Data, Transaction Data, and Contact Data when you visit our properties or travel with Xanterra. Additionally, if you use electronic or RFID technologies, or use on-premise Digital Services, we will collect Device/Network Data (see below for additional information regarding our Digital Services). In some cases, we will collect Health Data and Government ID Data. In some situations, when you travel with a Xanterra entity, we may recommend that you use certain mobile applications. Certain mobile applications may feature the branding of a Xanterra entity but are operated for us by third parties, or in other cases the mobile applications may be entirely those of third parties.
We may process Identity Data, Transaction Data, Contact Data, Inference Data, and General Location Data as necessary to operate our properties and provide our services to you, for our Business Purposes, and our other legitimate interests, including:
We may also use Identity Data, Commercial Data, Contact Data, and Race or Ethnic Origin Data collected in this context for Commercial Purposes. We do not sell or “share” Payment Data, Government ID Data, Health Data, Race or Ethnic Origin Data, or use this data for Business Purposes not permitted under applicable law.
Third parties operating mobile applications on our behalf may collect or process Precise Location Data if you have permitted the collection of such data from your mobile device.
In certain cases, we process Health Data. Health Data, such as your vaccinations, temperature, data on health screening questionnaires, and/or your COVID-19 testing status, may be required (by us or by various laws, regulations, or local authorities) in order to book or embark on some of our offerings, visit certain properties we manage, or visit certain locations at which our cruise ships or tours may stop. Health Data is also used so that we can provide certain services to you such as to provide you with tailored services (for example, a wheelchair accessible space or a sign language interpreter) or in connection with our response to health-related incidents that may have taken place at properties or while traveling with companies operated by Xanterra.
Where we collect Health Data, we will use it only as necessary to fulfill or ensure compliance with relevant booking contracts, to protect the health, safety, and vital interests of our personnel, guests and the public, and as otherwise necessary authorized Business Purposes. In each case, where consent is required by law, we will process this information only with appropriate consent. We do not sell or “share” Health Data or use it for Business Purposes not permitted under applicable law.
We may process Audio/Visual Data in connection with CCTV or security cameras on and adjacent to properties and facilities managed by Xanterra. We process this data as necessary to operate our CCTV systems, for our Business Purposes, and our other legitimate business interests, such as:
We do not sell or “share” Audio/Visual Data collected in this context.
We process Device/Network Data, Contact Data, Identity Data, General Location Data, and Inference Data when you use our Digital Services. You may also be able to complete purchases, sign up as a travel advisor, or enroll in marketing communications through our Digital Services. We may process Precise Location Data through certain Digital Services if you consent. Location Data may be required in order for you to use certain features of our Digital Services. Please note: in some situations, Precise Location Data may be collected by a third party mobile application recommended by Xanterra, and in some circumstances, the data may be owned and controlled by that third party rather than Xanterra.
We use this Personal Data as necessary to operate our Digital Services, such as keeping you logged in, delivering pages, etc., for our Business Purposes, and our other legitimate interests, such as:
We may process this Personal Data for our Commercial Purposes (which may include data sales/sharing). You have the right to limit our use of Precise Location Data by withdrawing consent to or disabling the collection of Precise Location Data.
Third parties may view, edit, or set their own cookies or place web beacons on our websites. We, or third-party providers, may be able to use these technologies to identify you across platforms, devices, sites, and services. Third parties may engage in Targeted Advertising using this data. Third parties have their own privacy policies and their processing is not subject to this Policy.
We collect and process Identity Data, Contact Data, and User Content as necessary to process your contest or promotion entry, notify you if you have won, deliver a prize, for our Business Purposes, or other legitimate purposes, such as:
We may process Identity Data, Contact Data, and User Content information for our Commercial Purposes (which may include data sales/sharing).
Your Personal Data may be public. If you win a contest/sweepstakes, we may publicly post some of your data. We do not post Personal Information without consent where required by law. See any program agreement(s) or terms and conditions for additional details and terms.
We collect and process Identity Data, Contact Data, and User Content when you contact us, e.g. through a contact-us form, or for support. If you call us via phone, we may collect Audio/Visual data from the call recording.
We process this Personal Data to respond to your request, and for our Business Purposes. If you consent or if permitted by law, we may use Identity Data and Contact Data to send you marketing communications and for our Commercial Purposes (which may include data sales/sharing).
We process Identity data, Biographical Data, Inference Data, Contact Data, and User Data when you sign up for an account on our Services, e.g. as a user, or as a domestic or international travel advisor. We may also process Device/Network Data and Inference Data.
We process this Personal Data as necessary to perform or initiate a contract with you, pay your commission, or for our Business Purposes. We may process Identity Data, Inference Data, Contact Data, and Device/Network Data for Commercial Purposes, such as personalized marketing communications.
We process Identity Data, Contact Data, Government ID Data, Biographical Data, Inference Data, User Content, Payment Data, and Health Data in connection with your application or engagement as a vendor or service provider for Xanterra.
We process this Personal Data as necessary to evaluate, establish, and maintain the vendor relationship, and for our Business Purposes. We do not sell or share Personal Data processed in this context. We process Sensitive Personal Data only for the Business Purposes provided under applicable law, or only with your consent, to the extent is required by applicable law.
We process Identity Data, Contact Data, Inference Data, and User Content collected in connection with guest surveys or questionnaires.
We process this Personal Data as necessary to respond to guest requests/concerns, for our Business Purposes, and other legitimate interests, such as:
We may process this Personal Data for our Commercial Purposes (which may include data sales/sharing). We may share Feedback/Survey data relating to third-party partners with those partners, who may use it for their own purposes.
We process Identity Data, Inference Data, Contact Data, and User Content you post (e.g. comments, forum and social media posts, etc.) on our Digital Services. We also process Identity Data, Contact Data, and User Content if you interact with or identify us, the properties where we provide our Services, or other partners on social media platforms (e.g. if you post User Content that engages with or tags our official accounts.)
We process this Personal Data for our Business Purposes, and Commercial Purposes (which may include data sales/sharing).
Posts may be public, or reposted on our Services. Content you provide may be publicly-available when you post it on our Services, or in some cases, if you reference, engage, or tag our official accounts.
We and our Service Providers process Personal Data we hold for numerous business purposes, depending on the context of collection, your Rights & Choices, and our legitimate interests. We generally process Personal Data for the following “Business Purposes.”
We process Personal Data as necessary to provide our products and Service, to authenticate users and their rights to access the Service and as otherwise necessary to fulfill our contractual obligations to you, and provide you with the information, features, and services you request. Similarly, we may use Personal Data as necessary to audit compliance, and log or measure aspects of service delivery (e.g., to document ad impressions).
We may use any Personal Data we process through our Services as necessary in connection with our legitimate interests in improving the design of our Services, understanding how our Services are used or function, for customer service purposes, for internal research, technical or feature development, to track service use, quality assurance and debugging, audits, and similar purposes.
We may process any Personal Data we collect in connection with our legitimate business interest in attempting to ensure that our properties and locations are secure, identify and prevent crime, prevent fraud, and ensure the safety of our guests. Similarly, we process Personal Data on our Digital Services as necessary to detect security incidents, protect against, and respond to malicious, deceptive, fraudulent, or illegal activity. We may analyze network traffic, device patterns and characteristics, maintain and analyze logs and process similar Personal Data in connection with our information security activities.
We process certain Personal Data as necessary in connection with our legitimate business interest in personalizing our Digital Services. For example, aspects of the Digital Services may be customized (including through your Profile) to you so that it displays your name and other appearance or display preferences, to display content that you have interacted with in the past, or to display content that we think may be of interest to you based on your interactions with our Digital Services and other content. This processing may involve the creation and use of Inference Data relating to your preferences.
We may also process any Personal Data as necessary to comply with our legal obligations, such as where you exercise your rights under data protection law and make requests, for the establishment and defense of legal claims, or where we must comply with our legal obligations, lawful requests from government or law enforcement officials, and as may be required to meet national security or law enforcement requirements or prevent illegal activity. We may also process data to protect the vital interests of individuals, or on certain public interest grounds, each to the extent allowed under applicable law. Please see the How We Share Personal Data section for more information about how we disclose Personal Data in extraordinary circumstances.
If we process Personal Data in connection with our Service in a way not described in this Privacy Notice, this Privacy Notice will still apply generally (e.g., with respect to your rights and choices) unless otherwise stated at collection. We will process such information in accordance with the notice provided at the time of collection or in a manner that is necessary and proportionate to achieve the operational purpose for which the personal information was collected or processed or for another operational purpose that is compatible with the context in which the personal information was collected.
We and certain third parties process Personal Data to further our commercial or economic interests (“Commercial Purposes”) depending on the context of collection and your Rights & Choices.
Please Note – We may require your consent, or we may not engage in processing of Personal Data for Commercial Purposes in some jurisdictions. See the “Regional Supplements” section below for more information.
In order to understand our customers’ preferences, and better recommend products and services that are personalized to our customers, we may create a “Consumer Profile” by linking together and analyzing Personal Data collected in the following contexts:
We may also augment Consumer Profiles with Personal Data that we create (such as Inference Data) or that we receive from our subsidiary companies or third parties, and may include Personal Data such as information about Services you have used or purchased previously, information about when you have visited our properties or locations in the past and what activities you participated in, and demographic data (which may, in some cases, include Race or Ethnic Origin data we have received from third parties).
We use Consumer Profiles to better understand our customers, and for our legitimate interests in market research and statistical analysis in connection with the improvement of our Services. For example, we may analyze the Personal Data of customers who have made a reservation for a particular itinerary in the past and compare them with other people in our database. If we identify customers in the database who have similar Personal Data to other guests, we may then target marketing about a similar offering to the new customer we have identified, for example by sending marketing emails. We may conduct the profiling and send the direct marketing emails automatically. We may also use this information for other Commercial Purposes. Consumer Profiles involve processing that is automated, in whole or in part.
We may personalize Marketing Communications based on your Consumer Profile. If consent to Consumer Profiling or Targeted Advertising is required by law, we will seek your consent.
In some jurisdictions, Xanterra, and certain third parties operating on or through our Services, may engage in advertising targeted to your interests based on Personal Data that we or those third parties obtain or infer from your activities across non-affiliated websites, applications, or services in order to predict your preferences or interests (“Targeted Advertising”). This form of advertising includes various parties and service providers, including third party data controllers, engaged in the processing of Personal Data in connection with advertising. These parties may be able to identify you across sites, devices, and over time.
The parties that control the processing of Personal Data for Targeted Advertising purposes may create or leverage information derived from Personalization, Consumer Profiles, and Marketing Communications. In some cases, these parties may also develop and assess aspects of a Consumer Profile about you to determine whether you are a type of person a company wants to advertise to, and determine whether and how ads you see are effective. These third parties may augment your profile with demographic and other Inference Data, and may track whether you view, interact with, or how often you have seen an ad, or whether you purchased advertised goods or services.
We generally use Targeted Advertising for the purpose of marketing our Services and third-party goods and services, to send marketing communications, including by creating custom marketing audiences on third-party websites or social media platforms. This may involve sharing limited data regarding our customers with social media platforms or other websites in order to determine which of their users appear to have interests or traits similar to our existing customers.
We may engage in “sales” or “sharing” of data as defined by applicable law. For example, we may “sell” certain Personal Data when we engage in marketing campaigns with or on behalf of third party partners, or we may sell, “share” for behavioral advertising purposes, or grant access to Personal Data to our marketing partners and other advertisers in relation to Targeted Advertising, joint promotions, and other marketing initiatives. See the California Rights & Disclosures section for a list of categories of Personal Data sold or shared.
We may share Personal Data with the following categories of third-party recipients and/or for the following reasons:
Xanterra Companies- we will share your Personal Data internally within our family of companies, as well as any other current or future affiliated entities, subsidiaries, and parent companies of Xanterra in order to streamline certain business operations, and in support of our Business Purposes, and Commercial Purposes.
Service Providers-We may share your Personal Data with service providers who provide certain services or process data on our behalf in connection with our general business operations, product/service improvements, to enable certain features, and in connection with our (or our Service Providers’) Business Purposes. These service providers may include, among others, companies that help us with our marketing campaigns, website functionality (including session capture/replay technology), mobile applications, and other services.
Advertisers, and Social Media Platforms-We may share certain Personal Data with social media platforms, advertisers, ad exchanges, data management platforms, or sponsors in support of our Commercial Purposes. We may allow these third parties to operate on our Services.
Partners & Excursions-Where allowed by law, or with your consent, we will share your Personal Data with providers of related services, e.g. for excursions, tours, or other third party services operated at certain properties or in relation to our Services. You may also direct us to disclose this data to or interact with these third parties as part of your stay with us or use of our Services (which does not involve a data sale by us). However, in other cases, these parties may also receive data for Commercial Purposes and in connection with Data Sales.
Public Disclosure– If you use any social media plugin, API, or other similar feature, use a branded hashtag or similar link, or otherwise interact with us or our Services via social media, we may make your post available on our Services or to the general public. We may share, rebroadcast, or redisplay Personal Data or other information in the post to the extent permitted by the relevant social media service.
Data Aggregators– We may share Personal Data with data aggregators in support of our Commercial Purposes and in connection with Data Sales/Sharing. These disclosures/sales can help better personalize our Services, the services of third parties, enrich Consumer Profiles, and help ensure that you see advertisements that are more relevant to your interests.
Successors-We may share Personal Data if we go through a business transition, such as a merger, acquisition, liquidation, or sale of all or a portion of our assets. For example, Personal Data may be part of the assets transferred, or may be disclosed (subject to confidentiality restrictions) during the due diligence process for a potential transaction.
If you are located outside the US, we may transfer or process your Personal Data in the US, UK, European Economic Area (EEA), and other jurisdictions where Xanterra or our service providers operate. Where required by local law, we ensure your data remains protected in connection with any international transfers. See the “Regional Supplements” section below for more information.
You may have certain rights and choices regarding the Personal Data we process. Please note, these rights may vary based on the country or state where you reside, and our obligations under applicable law. See the following sections for more information regarding your rights/choices in specific regions:
We process data in the United States, and other countries where Xanterra operates or where our subprocessors are located. In cases where we transfer Personal Data to jurisdiction that have not been determined to provide “adequate” protections by your home jurisdiction, we will put in place appropriate safeguards to help ensure that your Personal Data are properly protected and processed only in accordance with applicable law. Those safeguards may include the use of EU standard contractual clauses, reliance on the recipient’s Binding Corporate Rules program, or requiring the recipient to certify to a recognized adequacy framework.
You may have certain rights and choices regarding the Personal Data we process. See the “Regional Supplements” section below for rights available to you in your jurisdiction. To submit a request, contact our Data Privacy Team. We verify your identity in connection with most requests, as described below.
If you submit a request, we typically must verify your identity to ensure that you have the right to make that request, reduce fraud, and to ensure the security of Personal Data. If an agent is submitting the request on your behalf, we reserve the right to validate the agent’s authority to act on your behalf.
We may require that you match personal information we have on file in order to adequately verify your identity. If you have an account, we may require that you log into the account to submit the request as part of the verification process. We may not grant access to certain Personal Data to you if prohibited by law.
You can withdraw your consent to receive marketing communications for a specific Xanterra entity by clicking on the unsubscribe link in an email from that entity, by responding with “OPT-OUT,” STOP, or other supported unsubscribe message (for SMS), or by adjusting the push message settings for mobile apps using your device operating system (for push notifications). You can also withdraw your consent to receive marketing communications or any other consent you have previously provided to us by contacting us. To opt-out of the collection of information relating to email opens, configure your email so that it does not load images in our emails.
You may withdraw any consent you have provided at any time. The consequence of you withdrawing consent might be that we cannot perform certain services for you, such as location-based services, personalizing or making relevant certain types of advertising, or other services conditioned on your consent or choice not to opt-out.
You may control or limit Precise Location Data that we collect through our Services by changing your preferences in your device’s location services preferences menu, through your choices regarding the use of Bluetooth, WiFi, and other network interfaces you may use to interact with our Services, or, to the extent such data is collected through a mobile app, by changing your consent or related settings within that app. However, please note that use of RFID technologies may be necessary for certain features of our Services. We may still collect general location data even if you opt out of the collection of Precise Location Data.
Targeted Advertising-You may opt out or withdraw your consent to Targeted Advertising by visiting Your Privacy Choices. In some cases, you may be able to opt-out by submitting requests to third party partners, including for the vendors listed below:
Global Privacy Control (GPC)-Our Digital Services may support certain automated opt-out controls, such as the Global Privacy Control (“GPC”). GPC is a specification designed to allow Internet users to notify businesses of their privacy preferences, such as opting-out of the sale/sharing of Personal Data. To activate GPC, users must enable a setting or use an extension in the user’s browser or mobile device. Please review your browser or device settings for more information regarding how to enable GPC.
Please note: We may not be able to link GPC requests to your Personal Data in our systems, and as a result, some sales/sharing of your Personal Data may occur even if GPC is active. See the “Regional Supplements” section below for more information regarding other opt-out rights.
Do-Not-Track-Our Services do not respond to your browser’s do-not-track request.
We implement and maintain commercially reasonable security measures to secure your Personal Data from unauthorized processing. While we endeavor to protect our Services and your Personal Data unauthorized access, use, modification and disclosure, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others.
Our Services are neither directed at nor intended for use by persons under the age of 13 in the US, or under the age of 13 to 16 in the EEA, UK, Switzerland, Cayman Islands, or 15/16 in Australia. Further, we do not knowingly collect Personal Data from minors. If we learn that we have inadvertently done so, we will promptly delete it. Do not access or use the Services if you are not of the age of majority in your jurisdiction unless you have the consent of your parent or guardian.
We typically retain Government ID Data and Health Data for so long as you are receiving relevant Services from us (e.g. the duration of your stay or travels). However, we may need to retain such data for longer periods based on legal requirements, other business needs related to your travel, or in connection with incidents during your travel.
We will review retention periods periodically and may pseudonymize or anonymize data held for longer periods.
We may change this Policy from time to time. We will post changes on this page. We will notify you of any material changes, if required, via email or notices on our Digital Services. Your continued use of our Services constitutes your acknowledgement of any revised Policy.
Under the California Consumer Privacy Act (“CCPA”) and other state privacy laws, residents of certain US states may have the following rights, subject to regional requirements, exceptions, and limitations.
Confirm-Right to confirm whether we process your Personal Data.
Access/Know-Right to request any of following: (1) the categories of Personal Data we have collected, sold/shared, or disclosed for a commercial purpose; (2) the categories of sources from which your Personal Data was collected; (3) the purposes for which we collected or sold/shared your Personal Data; (4) the categories of third parties to whom we have sold/shared your Personal Data, or disclosed it for a business purpose; and (5) the specific pieces of Personal Data we have collected about you.
Portability-Right to request that we provide certain Personal Data in a common, portable format.
Deletion- Right to delete certain Personal Data that we hold about you.
Correction-Right to correct certain Personal Data that we hold about you.
Revoke Consent for Use of Sensitive Personal Data-If we are collecting, using or otherwise processing your Sensitive Personal Data solely based on consent you have provided, you may revoke that consent at any time. Please note that we only use Sensitive Personal Data where necessary and in accordance with the specific purposes authorized by applicable law, subject to your consent where required. For California residents, because we do not process Sensitive Personal Data for purposes other than those listed in CCPA section 7027(m), the right to limit use of Sensitive Personal Data is not applicable.
Opt-in/Opt-out of Sale/Sharing of Minors’ Personal Data-To the extent we have actual knowledge that we collect or maintain personal information of a minor under age 16 in California, those minors must opt in to any sales/sharing of personal information (as defined under CCPA), and minors under the age of 13 must have a parent consent to sales/sharing of personal information. All minors have the right to opt-out later at any time.
Non-Discrimination-California residents have the right to not to receive discriminatory treatment as a result of your exercise of rights conferred by the CCPA.
List of Direct Marketers-California residents may request a list of Personal Data we have disclosed about you to third parties for direct marketing purposes during the preceding calendar year.
Remove Minors’ User Content-Residents of California under the age of 18 can delete or remove posts using the same deletion or removal procedures described above, or otherwise made available through the Services. If you have questions about how to remove your posts or if you would like additional assistance with deletion you can contact us. We will work to delete your information, but we cannot guarantee comprehensive removal of that content or information posted through the Services.
You may submit requests to a specific Xanterra entity, as follows (please our review verification requirements section). If you have any questions or wish to appeal any refusal to take action in response to a rights request, contact us at [email protected]. We will respond to any request to appeal within the period required by law. To exercise your data rights with regard to a particular Xanterra entity, visit the Xanterra Rights Portal.
For purposes of the CCPA, we have disclosed to Service Providers for “business purposes” in the preceding 12 months the following categories of Personal Data, to the following categories of recipients:
For purposes of the CCPA, we have “sold” or “shared” in the preceding 12 months the following categories of Personal Data to the following categories of recipients:
For purposes of CCPA, we use, and may disclose as described above, the following categories of Sensitive Personal Data: Government ID Data; Health Data; Payment Data; Precise Location Data. However, we do not sell or “share” (as defined in CCPA) Sensitive Personal Data. We do not use these categories of Sensitive Personal Data for purposes other than those listed in CCPA section 7027(m).
The controller of Personal Data relating to residents of the UK/EEA/Switzerland/Cayman Islands is: Xanterra Leisure Holding, LLC, 6312 S. Fiddlers Green Cir., Ste. 600N, Greenwood Village, CO 80111.
Residents of the EEA, UK, Switzerland, and the Cayman Islands have the following rights. Please our review verification requirements. Applicable law may provide exceptions and limitations to all rights.
Access-You may have a right to access the Personal Data we process.
Rectification-You may correct any Personal Data that you believe is inaccurate.
Deletion-You may request that we delete your Personal Data. We may delete your data entirely, or we may anonymize or aggregate your information such that it no longer reasonably identifies you.
Data Export-You may request that we send you a copy of your Personal Data in a common portable format of our choice.
Restriction-You may request that we restrict the processing of personal data to what is necessary for a lawful basis.
Objection-You may have the right under applicable law to object to any processing of Personal Data based on our legitimate interests. We may not cease or limit processing based solely on that objection, and we may continue processing where our interests in processing are appropriately balanced against individuals’ privacy interests. In addition to the general objection right, you may have the right to object to processing:
Regulator Contact-You have the right to file a complaint with regulators about our processing of Personal Data. To do so, please contact your local data protection or consumer protection authority.
Access, Rectification, Data Export, Deletion, Restriction, or Correction
Restrictions; all others
Residents of Australia have the right under the Privacy Act to request access or correct Personal Data we hold about you. If you wish to exercise your right under the Privacy Act to access or correct your Personal Data, you may email us at [email protected]. If you make a request, we will require you to verify your identity before we provide you with any access, as described in the verification requirements section.
In certain cases, we may not automatically process your Personal Data for certain purposes. We rely on your consent to process Personal Data as follows:
You may contact the Office of the Australian Information Commissioner (OAIC) or you may contact us with any complaints regarding our privacy practices. We will respond to complaints we receive in a timely manner and process your data in accordance with your rights and our legal obligations.
Tour days tend to be shorter in length, at a relaxed pace, and include lots of unscheduled time for leisure. Expect standing and walking for extended periods of time on flat surfaces, mostly low altitudes, and consistent temperatures.
Tour days usually move at a leisurely pace. Some days’ scheduled activities last longer than others. Expect standing and walking for long periods of time on occasionally uneven terrain. You may experience changes in altitude or temperature.
Tour days tend to be long, move at a consistent pace, and may include long travel days. Expect standing and walking for long periods of time on uneven surfaces. Some destinations may have changes in altitude and/or temperature.
Tour days tend to be long, move at a brisk pace, and may include lengthy travel days. Expect long periods of walking and standing on uneven surfaces. Scheduled activities may require physical effort or have distinct changes in altitude or temperature.
Tour days tend to be long, move at a vigorous pace, and may include lengthy travel days. Expect long periods of walking and standing on rough surfaces. Scheduled activities may require physical effort or have distinct changes in altitude or temperature.